Frequently Asked Questions

Buses are actually one of the safest modes of transportation out there! According to studies, the fatality rate for car occupants is 23 times higher than that for bus occupants.

That means that riding the bus is much safer than driving your own car. So don't worry, you're in good hands on the bus!

If you have a stroller, no worries! Buses have priority seating at the front specifically for individuals with strollers. You can conveniently leave your stroller unfolded and in its place without the need to fold and store it.

Yes, all buses in the Puget Sound region are wheelchair accessible. They have either a lift or ramp to allow for easy boarding and exiting of the bus. All buses also have designated areas for passengers in wheelchairs to secure themselves during the ride.

Most buses arrive on time, which includes a 5-minute window, but sometimes they can be delayed due to traffic, weather, or other unforeseen circumstances. For real-time transit arrival information, you can:

• Public website: PierceTransit.org, for complete schedules (to view, download, or print), maps, trip planning, service alerts, and real-time information. See how to print a bus schedule and map here. Learn more about our Trip Planner here.
• Monitors at major boarding hubs, showing real-time arrival information.
• Transit app: for trip planning and real-time information.
• Route alerts by subscription: sign up at PierceTransit.org/StayConnected.
• Call (from any phone), or text (from a smart phone) your bus stop number to 253.533.7084 for real-time arrival information.
• Call Customer Service for assistance at 253.581.8000, option 2, then option 2 again. You may also request free printed schedules from our Customer Service department.

Pierce Transit is always looking for ways to improve in areas where they have some control, such as scheduling, maintenance, stop spacing, curb extensions, operator training and traffic signal priority. If you have suggestions for improving their on-time performance, please contact them.

You can sit anywhere on the bus, except for seats designated for pregnant people, people with luggage, passengers with disabilities or seniors. If these seats are not occupied, other passengers may use them. It is important to give up your seat to someone who needs it more than you, such as an elderly person or someone with a disability.